dunia21 Privacy Policy —
How We Protect Your Information

The dunia21 platform collects several categories of information to ensure our services run smoothly, securely, and in line with the needs of users in Malaysia. The information collected falls under the following main types:

Account Information: During registration, you are required to provide your full name, email address, an active Malaysian phone number, and a password. This information is used to verify your identity and manage your account on the platform.

Device & Browser Information: We collect technical information including device type, operating system, web browser type and version, IP address, screen resolution, and time zone. This information is used to optimise how the platform displays on your device and to identify any unusual activity.

Payment Information: When you make a deposit or withdrawal in Malaysian Ringgit (RM / MYR), we record transaction details including the amount, payment method and transaction time. Bank account numbers and sensitive card details are not stored directly by the platform — they are processed through payment processors that comply with industry security standards.

Usage Data: We record in-platform activity including games played, bets placed, pages visited, session duration, and account actions. This data helps us understand user behaviour and improve the platform experience over time.

All information collected by dunia21 is used solely for legitimate platform operations. The primary purposes are as follows:

• Verifying user identity during registration and login to keep your account secure.
• Processing deposits, withdrawals, and other financial transactions in MYR accurately and securely.
• Providing effective customer support whenever users need assistance.
• Sending account-related notifications, active promotions and important platform updates.
• Detecting and preventing fraud, money laundering, or any activity that violates our terms of use.
• Complying with all applicable laws and regulations in Malaysia.
• Analysing aggregated usage data to improve platform functionality and user experience.

We do not use your personal information for third-party advertising purposes without your explicit consent.

The dunia21 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.

Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your account settings. These cookies cannot be disabled without affecting platform functionality.

Analytics Cookies: Helping us understand how users interact with the platform — including the most visited pages, session duration, and navigation paths. This data is collected in aggregate and contains no personally identifiable information.

Functional Cookies: Remembering your preferences such as interface language and display settings to ensure a more personalised experience each time you use the platform.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your login experience.

All dunia21 user data is stored on servers protected with SSL encryption. Database access is restricted to authorised personnel only and subject to strict security protocols. We apply appropriate technical and organisational measures to protect your data from unauthorised access, loss, or damage.

Account data is retained for as long as your account remains active. Following account closure, certain data may be kept for a period required under Malaysian law for compliance and financial audit purposes.

Third-Party Sharing: dunia21 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share information in the following limited circumstances:

• With verified payment processors to facilitate financial transactions in MYR.
• With the relevant authorities where required by Malaysian law or court order.
• In the event of a business merger or acquisition, users will be notified in advance.

As a dunia21 platform user, you have the following rights regarding your personal data, in accordance with applicable data protection laws in Malaysia:

Right to Access: You have the right to request and receive a copy of the personal information we hold on your account. Requests will be processed within a reasonable timeframe.

Right to Rectification: If your personal information on the platform is inaccurate or incomplete, you have the right to request a correction. Some information can be updated directly within your account settings.

Right to Deletion: You have the right to request deletion of your personal data when it is no longer needed for the original purpose it was collected, subject to any relevant legal retention obligations.

To exercise any of these rights, contact our support team by email at: [email protected]. We will review and process your request within the timeframe required by applicable law.

Dunia21 reserves the right to amend and update this Privacy Policy at any time. Users will be notified of significant changes via in-platform notifications or their registered email address. The last updated date will always be displayed at the top of this page for your reference.

Continued use of the platform after any changes to the Privacy Policy are published constitutes your acceptance of the updated policy. It is your responsibility to review this page periodically to stay informed of how we manage your information.

If you have any questions, concerns or complaints regarding your data privacy, you can reach us at:

For general enquiries about the platform or your account, you may also visit our FAQ which we update on a regular basis.